There is a revolution taking place in the way your business will engage, acquire and support your customers. Now comes a whole new world of possibilities for customer contact center solutions. One in which people collaborate with intelligent machines to take these interactions to another level.
A portmanteau combining the words humans and machines.
noun – An outsourced customer service and sales provider; creator of a system that combines the creativity and intuition of humans with the computational power, analytics, and automation of machines.
Are you ready for the shift? Artificial intelligence, machine learning, and natural language understanding are changing the nature of customer interactions. We’ve already seen technology implemented in customer engagement in the form of IVR, and now we are approaching the tipping point…[ read more ]
For this week’s post, we asked some of the fantastic people that work here at Humach one simple question:
“What show are you completely hooked on right now, and why?
Here’s some of the answers we got:
Tim Houlne - “Ironically, it is Mr. Robot, created by Sam Esmail. I like…[ read more ]
Simpler because you’ll let people do what people do best, while machines do what machines do best. Our innovative technology platform requires little handholding. (Put your handholding dollars where you need them most, where agents come in contact with your customers.)
Our cloud-based platform enables dynamic response, whether using your own in-house staff or tapping into our expansive offering of anywhere agents: domestic, remote, offshore, nearshore and virtual. No matter customer demand, you’re always ready and able to add seats, queues and interfaces anytime—without taking the system off line.
Bring together the right blend of human and machine and remarkableness ensues. You pay only for the services you need and get customer experts up and running fast. Authentic engagement (that’s your human part) combined with computational power (that’s your machine) minimizes effort and maximizes outcomes for customers, employees and businesses.