Imagine the Possibilities...

Humans plus machines.
That's Humach.

There is a revolution taking place in the way your business will engage, acquire and support your customers. Now comes a whole new world of possibilities for customer contact center solutions. One in which people collaborate with intelligent machines to take these interactions to another level.

Humach
hu·mach / ’(h)yoo-mä’SH

A portmanteau combining the words humans and machines.

noun – An outsourced customer service and sales provider; creator of a system that combines the creativity and intuition of humans with the computational power, analytics, and automation of machines.

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What are we watching?

For this week’s post, we asked some of the fantastic people that work here at Humach one simple question:

“What show are you completely hooked on right now, and why?

Here’s some of the answers we got:

Tim Houlne - “Ironically, it is Mr. Robot, created by Sam Esmail. I like…

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Being Prepared For Your Company’s Big Chance

Actions speak louder than words. But in the social media age, words can be pretty loud. Platforms like Facebook, Twitter, LinkedIn, etc. have given more of a voice to the average customer. With more and more people checking their favorite networks and forums for product information, the…

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Humach makes things simpler, more scalable, and more practical.

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Simple

Simpler because you’ll let people do what people do best, while machines do what machines do best. Our innovative technology platform requires little handholding. (Put your handholding dollars where you need them most, where agents come in contact with your customers.)

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Scalable

Our cloud-based platform enables dynamic response, whether using your own in-house staff or tapping into our expansive offering of anywhere agents: domestic, remote, offshore, nearshore and virtual. No matter customer demand, you’re always ready and able to add seats, queues and interfaces anytime—without taking the system off line.

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Practical

Bring together the right blend of human and machine and remarkableness ensues. You pay only for the services you need and get customer experts up and running fast. Authentic engagement (that’s your human part) combined with computational power (that’s your machine) minimizes effort and maximizes outcomes for customers, employees and businesses.

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