It’s Coming. Scratch That. It’s Here.

There is a revolution taking place in the way your business will engage, acquire and support your customers. Now comes a whole new world of possibilities for customer contact center solutions. One in which people collaborate with intelligent machines to take these interactions to another level.

Humans plus machines.
That's Humach.

Humach
hu·mach / ’(h)yoo-mä’SH

A portmanteau combining the words humans and machines.

noun – An outsourced customer service and sales provider; creator of a system that combines the creativity and intuition of humans with the computational power, analytics, and automation of machines.

from-the-blog-text from the blog

Contact Centers Are Broken (But They Don’t Have to Be)

Customer Experience is the phrase that everyone’s talking about. Engaging with customers is no longer simply about offering your service; it’s about giving the customer a favorable overall experience. It all seems so painfully obvious, yet in the business world it takes experts to…

[ read more ]

Do you need to get in on the smart machine party?

It seems like they are everywhere these days.

Satya Nadella said they were the new apps. Mark Zuckerberg has made them a pillar of Facebook’s future.

So just what are these smart machines?

Smart machines, or bots as they are commonly known, are apps that are designed to run…

[ read more ]

Humach makes things simpler, more scalable, and more practical.

icon-simple

Simple

Simpler because you’ll let people do what people do best, while machines do what machines do best. Our innovative technology platform requires little handholding. (Put your handholding dollars where you need them most, where agents come in contact with your customers.)

icon-scalable

Scalable

Our cloud-based platform enables dynamic response, whether using your own in-house staff or tapping into our expansive offering of anywhere agents: domestic, remote, offshore, nearshore and virtual. No matter customer demand, you’re always ready and able to add seats, queues and interfaces anytime—without taking the system off line.

icon-practical

Practical

Bring together the right blend of human and machine and remarkableness ensues. You pay only for the services you need and get customer experts up and running fast. Authentic engagement (that’s your human part) combined with computational power (that’s your machine) minimizes effort and maximizes outcomes for customers, employees and businesses.

Contact Us